Washington, District Of Columbia
0 comments
100% full Not resolved
1.5
Details
Diversity of Products or Services
Price Affordability

I bought two pairs of frames from this web site, one in August 2014 and one a year later.First frame came apart in about 11 month time, bridge that connects two lens fell apart due to it was not welded properly.

I complained to the web site and was told that manufacture will NOT be responsible for the defect nor will replace the defective frames as it passed 60 days replacement period. Because I wanted to reused the same lens which are quite expensive, I bought the same frame again.

Unexpected, it came apart again, this time only lasted 3 month, with the same issue - two lens fell apart.The web site refused to offer any replacement or compensation.

Reason of review: Bad quality.

Monetary Loss: $200.

Preferred solution: Full refund.

I liked: Prompt response.

I didn't like: Poor quality of the product.

Had an Experience with Vision Express Global?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Shopko Optical - Paid for glasses and they never shipped them to me. Worst place to go for service and eye care products Shopko Optical "From: Me Sent: Thursday, June 16, 2016 4:42 PM To: service.eyecare@shopko.com Subject: Customer complaint On 5/21/16 I came in for my eye exam. Store 0099 in Onalaska WI. I had picked out..." Read more GlassesUSA totally garbage for Customer Service GlassesUSA " I ordered a frame that looked okay online in July of 2016. The first frame had a scratch on the rim. Returned it. It just sat..." Read more Eyebuydirect - Poorly made Eyebuydirect "I have been a faithful customer of EyeBuyDirect for a number of years and have introduced its service to several people in Portugal. However, I must share my disappointment linked..." Read more Starkey Hearing Technologies Series S Hearing Aids Review Starkey Hearing Technologies "My sister and I have very severe hearing loss, we used your hearing aids for many many years, almost a year ago we got your newest supposingly your best digital..." Read more I WANT MY MONEY BACK I GOT RIP OFF  BY THE USA NURSERY #00071838 AND I AM REPORTING THEM TO THE The Usa Nursery "MY ORDER #00071838 I PLACE MY ORDER April 25, 2017, FOR 2 Dwarf Apple Trees 1 - Dwarf Peach Trees - total: $38.85 + $10.95 what i got in the..." Read more Lowes Roofing Installation Lowes "LOWES ROOFS LEAK!!!. LOWES Guaranteed roof would not leak Contract called for replacement of all bad roof decking, LOWES put shingles over rotten wood with a 3 inch hole in..." Read more Shoespie and Dresswe are fraudulent! They are scamming people. Be aware Shoespie "Shoespie and Dresswe are the same company. They mislead people in their website. They post pictures of shoes or dresses from other websites making people believe they will get that...." Read more Ray Catena Dealer - The reality check Ray Catena Dealer "This is the first time I have ever felt compelled to write a comment about anything in a forum such as this. Early in my career on Wall Street someone..." Read more